Q: How do I know I am ordering the correct part?
A: We include an OEM (original equipment manufacturer) Part Number and Partslink# in each of our listings. The OEM part number is the same one your dealership would use. Partslink# is a universal numbering system for the identification of aftermarket parts. It provides a unique, universal part number for each independently reproduced replacement part. Also, make sure that you select the correct year, make and model for the part you need for your car.
Q: Will this part fit my car?
A: Yes, our aftermarket parts are designed the same or similar as OEM (original equipment manufacturer) parts, and the fit is very similar to the factory original.
Q: What are OEM parts?
A: OEM (original equipment manufacturer) parts are often made by third-party companies in contract with the manufacturer to sell specifically through dealerships. We use the same vendors who provide those parts. All OEM parts on our website are indicated as OEM in the product title.
Q: What are CAPA-certified parts?
A: CAPA parts are aftermarket parts that are certified and inspected by an independent party (the Certified Auto Parts Association) to meet specific quality and strength standards similar to OEM parts. CAPA parts are used as the standard when insurance companies adjust for vehicle collisions. They are not as expensive as OEM parts but are higher quality from non-certified after-market parts. All CAPA parts on our website are indicated as CAPA in the product title and last letter 'C' in the PARTSLINK.
Q: What are NSF-certified parts?
A: NSF automotive is an independent 3rd party certifier of automotive aftermarket, provides global certification service throughout the whole automotive supply chain and accredited to develop and certify to a range of automotive industry standards. Established certify aftermarket auto parts in North America and Australia. All NSF parts on our website are indicated as NSF in the product title and last letter 'N' in the PARTSLINK.
Q: What are Aftermarket Parts?
A: Aftermarket parts are often made by the same or third-party manufacturers as OEM and CAPA parts but do not hold the above titles. These parts are still perfect fit for your vehicle, and they are a better price.
Q: What is the warranty on the parts?
A: All parts come with a one-year limited manufacturer's warranty. We guarantee that the parts we sell will fit your vehicle and painted parts will color match. If you have any questions or concerns, please contact customer support.
Q: Do the parts come with any hardware like nuts, screws, bolts and brackets?
Our parts do not come with any accessories. We highly recommend reusing any accessories from old parts that are not damaged. If you do need installation hardware, your local dealership, hardware or auto parts stores will typically have them.
Q: Why does your site say your item is “In Stock” but when I order, I find out that it isn’t?
A: We go to great lengths to make sure that every product we offer on our site is in stock. Some of our products, however, may be sold out on our other channels and websites. Although these cases are rare, there may be times when we are unable to complete an order due to an unanticipated demand for a certain product.
If this happens, we issue a refund right away. The refund process takes 5-7 days for the amount to get credited back to your account.
OUR PAINTING PROCESS:
Q: What parts are available for painting?
A: We can paint bumpers, fenders, hoods, doors, radiator supports and mirrors. Please allow up to 7-14 business days for our team of professionals to complete the painting service and the parts to be delivered to you. For more detailed information, please contact us via our Live Chat or 630-458-0082.
Q: What kind of paint and paint processes are used?
A: At Painted Automotive Parts, we only use high-quality paint products made from a leading paint manufacturer, like Lesonal. Our paint and color matching process is the same as what you will get at dealerships and high-end auto body shops. Our reliable, cutting-edge paint system can generate thousands of paint variations to get the exact paint color for your vehicle.
Q: How much do you charge for painting?
A: Depending on the part and type of painting requested, charges for painting range from $85 for small parts and mirrors, $205 for fenders, $230 for bumpers and $285 for hoods. Some color variations may require three-stage painting, costing an additional $85.
Q: How many coats of paint are used on parts?
A: We use an average of three coats of paint and clear coat on all orders. Each order, however, is unique and receives the necessary coats of paint and clear coat to achieve full coverage. Some parts and colors variations may require three-stage painting, which will cost an additional $85. In this case, you will be contacted and notified about the process.
Q: How can I find the exact color of my car?
A: To find the paint code of your vehicle, look for the Compliance / Manufacturer's / Identification Plate, which should be somewhere on your automobile. It is roughly the size of a credit card, and the paint code is referred to as "Paint" or "Ext. Color". Find out more on how to locate that code here.
Q: Do you sell unpainted parts?
A: We do not sell unpainted primer parts at this time. We specialize in high-quality, pre-painted automotive body parts. If you want to purchase unpainted part, visit our other online store here: https://www.auto-bodyparts.com
SHIPPING AND HANDLING:
Q: How long does shipping take?
A: Our dispatch time for non-painted parts is 2-4 business days, 5-10 days for painted parts. Once orders are dispatched, processed and leave our facility, it takes 5-10 days transit time for regular-sized items like mirrors and lights, and up to 10-15 days transit time for oversized parts like fenders, bumpers, and hoods.
Q: What are your shipping options?
A: We work with UPS, FedEx, USPS and other freight shipping companies, depending upon the part and shipping destination.
Q: Do you provide expedited shipping?
A: You can make an arrangement for express service by paying additional painting and shipping fees. Request more information on the status of your order or questions related to shipping on our order status and shipping page.
Q: Can I pick up my order?
A: We offer local pickup at our Chicagoland facility located on 2525 United Lane, Elk Grove Village, IL 60007. We'll notify you as soon as the product is ready for pickup, so you can save time waiting on shipping & delivery. We need 2-4 business days for non-painted parts and 5-10 business days for painted parts to prepare your order. (Please note special order parts could take a few days extra)
Q: How do I check the status of my order/shipment?
A: Simply click on Order Tracking at the top of our website. Please note, you can track your order through our online form only; it cannot be done over the phone.
Q: I got the wrong part, what should I do next?
A: We always try our best to ship the right part to you, but please understand on rare occasions, mistakes may happen. If you received an incorrect part, please call us immediately. We will ship out the correct part when the wrong one is returned. Please contact us for more details about the return process.
RETURNS AND CANCELATIONS:
Q: How can I cancel my order?
A: For all painted parts, you can cancel your order within twenty-four (24) hours from the time of purchase to receive a full refund and incur no fees. Any cancellations made after twenty-four (24) hours will incur a restocking fee depending on what stage the part(s) are at and/or if the painting process has started.
For all other parts, you can you can cancel your order within twelve (12) hours from the time of purchase to get a full refund and incur no fees.
To submit your cancelation request, please contact us via our Live Chat or call at 630-458-0082 during regular business hours.
Q: How can I return my order?
A: Painted Automotive Parts are FINAL SALE and cannot be returned. Since this is a customized part, all orders are made to match your specific requirements, and cannot be sold again.
All other parts return window is twenty one (21) days. Parts must be unused and in their original condition, including all items and components that were included in the original package. Parts that have been disassembled, mounted, or damaged due to incorrect installation or user error cannot be returned.
Please note, the original invoice and/or pick ticket must accompany all returns. For some parts, there may be a 20% restocking fee in order to cover shipping, handling and processing fees. Fees are not reimbursable unless the return is due to a manufacturer’s defect or the direct result of an error by Painted Automotive Parts
Q: I returned my part, when I can expect a refund?
A: It may take up to 15 days for us to receive your returned part. As soon as we receive and inspect your part, we will issue a refund within 24 business hours to the credit card used for the purchase.
OUR ONLINE STORE:
Q: What payment options do you accept?
A: We accept payments from major credit card companies Visa and MasterCard.
Q: What are cookies? How do I enable/delete them?
A: They are small files which are stored on your computer that hold an amount of specific data from your website visit to carry the information to the next visit of the website. For online stores like ours, they keep track of what you have put on the buying list.
Please note that our online store cannot operate if you do not enable them. To enable them:
Google Chrome: Click the ‘Settings’ option, click on ‘Show advanced settings’. There you will find ‘Privacy’, click on ‘Content Settings’ to find the options to manage your cookies.
Firefox: Click on ‘Tools ->Options’, click on ‘Privacy’ and then ‘Use custom settings for history’ to find the options to manage your cookies.
Safari: Click on ‘Preferences…’ -> ‘Settings’ or ‘Edit’ (Windows) or ‘Safari menu’ (MacOS), then click on ‘Privacy’ to find the options to manage your cookies.
Q: Why can’t I log in?
A: Login usernames and passwords are case-sensitive. Please make sure to type the exact combination of upper and lower case characters.
We updated our website in January 2020 and, for security reasons, old accounts were not transferred. Please feel free to create a new one.
Q: How can I reset my password?
A: To retrieve a lost username or password, please go to ‘Your Account’ (/customer/account/login/)-> click ‘Forgot your password’ and follow the instructions.
Q: Is my online transaction secured?
A: We use the strongest level of security technology available called the Secure Socket Layer (SSL). This encrypts information sent to us and ensures this information maintains its security throughout the data transmission.
We do not keep your full billing information after the order is fulfilled. We also regularly check our website with the most trusted programs for hack-protection, in order to protect our customers’ personal info and transactions.