CANCELLATION POLICY:

For all painted parts, you can cancel your order within twenty-four (24) hours from the time of purchase to receive a full refund and incur no fees. Any cancellations made after twenty-four (24) hours will incur a restocking fee depending on what stage the part(s) are at and/or if the painting process has started.

For all other parts, you can you can cancel your order within twelve (12) hours from the time of purchase to get a full refund and incur no fees.

To submit your cancelation request, please contact us via our Live Chat or call at 630-458-0082 during regular business hours.

 

RETURN POLICY:

All parts must be returned within 60 days of the delivery date. Returns submitted after this period will not be accepted. Items must be in their original, unused condition, and all components from the original packaging (e.g., parts, instructions, accessories) must be included. A 20% restocking fee applies after day 30 of the delivery date. Items should be well-packaged and securely protected to avoid damage during return shipping. Return shipping costs are the buyer’s responsibility, unless the return is due to an error on our part, such as an incorrect or defective item.

All returns must be authorized by one of our representatives. To start the return process, please submit a return claim through the form available on our website. Our customer service team will review your claim and provide detailed return instructions.

If an item arrives damaged, you must report it within two (2) business days of delivery. Late damage reports may result in the denial of your claim. We recommend inspecting your items immediately upon receipt to ensure they are in satisfactory condition.

Please note that we are not responsible for any labor expenses, towing charges, additional repair costs, or rental car costs incurred due to the installation of incorrect or defective parts. It is the buyer’s responsibility to ensure that the parts are correct and fit their needs before installation. We strongly recommend professional installation and verification of parts before use to avoid unnecessary expenses.

The original invoice and/or pick ticket must be included with all returns. Ensure these documents are provided when submitting your return to ensure the process is handled quickly and accurately.

Once the returned item is received and inspected, we will process your refund or replacement. Refunds will be issued to the original payment method within 2-4 business days of receiving the item. Please note that it may take up to 15 days for us to receive your return, depending on shipping transit times.