Orders that need to be painted should leave our facility within 7-14 days from the date of purchase, usually depending on our current demand, volume and the item ordered. The majority of other orders on our website are shipped within one or two business days.
Charges for shipping and handling will be added to all orders, unless there is a special agreement between the two parties. We use UPS, FedEx, USPS and other freight couriers as our shipping providers. Once orders are processed and leave our facility, it takes 2-10 days transit time for regular-sized items like mirrors and lights, and up to 7-15 days transit time for oversized items like fenders, bumpers, and hoods.
You can make an arrangement for express service by paying additional painting and shipping fees. Request more information on the status of your order or questions related to shipping on our order status and shipping page.
We also offer local pickup at our Chicagoland facility located on 120 W Fay Ave. Addison, IL 60101. We'll notify you as soon as the product is ready for pickup, so you can save time waiting on shipping & delivery. Please note that there may be a handling and storage charge for pick-up.
For items that are shipped via freight, customers must note upon delivery receipt any damages they see on the packaging or the part itself.
For freight couriers - If there are obvious signs of damage, please refuse the shipment. DO NOT sign the sipping slip provided by the driver and contact us immediately to file an insurance claim. If you have signed the free & clear waiver without any notations of damages to the packaging or parts upon receiving the shipment, your claim will not be approved.
For other couriers (USPS, FedEx and UPS) - Customers have up to 7 days after receiving the item to notify us of damages so we may file an insurance claim. After 7 days, your claim will not be approved.